Miss Bliss Treats Policies
TERMS & CONDITIONS
PLACEMENT OF ORDERS A total minimum order of $100 +GST (excl. delivery) applies for each individual catering order placed. All catering is made fresh to order and therefore we require orders be placed by 2pm the day prior. Place your order via our online systemer here, by phone on 07 3333 2960 or by emailing firstname.lastname@example.org. We do our best to accommodate short-notice orders but all items and delivery times are subject to availability. Please notify us via phone before placing a short-notice order. All new orders or changes to existing orders requested on the day of delivery incur a $25 +GST surcharge and all orders or changes to existing orders requested after 2pm the business day prior to delivery incur a $15 +GST surcharge. Weekend catering available by special arrangement. A surcharge and out-of-hours staf costs apply.
DELIVERY We offer free delivery for all orders over $180 within a 5km radius of Brisbane City. Any orders below this amount within the Brisbane City 5km radius will have a $25 delivery fee applied. Please contact our ofce on 07 3333 2960 for delivery fees outside of this standard zone. All deliveries prior to 7am and after 4pm will incur an out-of-hours surcharge of $60 +GST. Deliveries made after 6pm will incur an additional charge. Please note, deliveries to areas outside Brisbane City and local surrounds are not available during peak hours (9am-10am, 11am-12pm or after 3pm), except by special arrangement.
CATERING EQUIPMENT Miss Bliss Treats will collect all service equipment upon completion of your event/function. All catering equipment is the property of Miss Bliss Treats. All catering equipment must be cleaned prior to collection. Any breakages or items not returned will incur a fee.
SERVICE STAFF Service staf are available Monday to Friday on request (min. 3 hrs).
PAYMENT Payment is made prior to delivery via our online system or by invoice. All orders require prepayment in full at the time of ordering unless an existing account is in place. Contact us at email@example.com to apply for an account, allowing five business days to process. Prepayment options include onliune portal, direct transfer or credit card. We accept Visa and Master Card . All credit card transactions incur a standard processing surcharge – Visa/Mastercard 2.5%. Any orders over $1,000 will require a non-refundable 20% deposit. Twelve hours’ notice must be given for all cancellations or the full charge of the order will apply. Special conditions apply for public holidays and Christmas closures. More info available on request
CANCELLATIONS Twelve hours’ notice must be given for all cancellations or the full charge of the order will apply.
PRICING Please note prices are subject to change without notice. All prices exclude GST and delivery